Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bigkidsshophere.com. Please note that returns will need to be sent to the following address:

7THBROTHER TOYS

ATTN:RETURNS

115 Parkside Avenue #14

Brooklyn, New York 111226

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bigkidsshophere.com.

 

Pre-Order Policy

All pre-orders placed through BigKidsShopHere.com are made to reserve limited-edition items that are produced in small quantities. Please review the following refund guidelines before placing your order:

✅ Full Refunds:

You may request a 100% refund within 30 days of placing your pre-order, no questions asked.

⏳ Partial Refunds:

If you request a cancellation after 30 days but before 60 days, a 70% refund will be issued. The remaining 30% covers production and administrative fees.

🚫 No Refunds After 60 Days:

Due to the custom, made-to-order nature of our products, no refunds will be issued after 60 days

We take great care in delivering handcrafted, limited-run pieces to collectors who value the process and exclusivity. Thank you for your support and patience as we fulfill your order.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bigkidsshophere.com.